Home » My customer account

My customer account

Access my customer account.
Lost or forgotten password.
Change my personal information (password, email).
Request a loyalty profile change.
History of my invoices
Delete my loyalty account

Access my customer account.

To access your account, go to the My Account page.

In your customer space, you can update your information, your profile, your addresses, view your favorite products, your loyalty benefits, and track your orders.

Do you already have an account in-store? Create an online account to retrieve your account and benefits on our website.

Lost or forgotten password.

To retrieve your password, go to the My Account page. Click on “Forgot password?”.

Change my personal information (password, email).

You can modify your personal information at any time from your customer account.

To change your password:

Go to your customer account. Navigate to the “Account Details” tab. Make the changes and confirm.

To change your email address:

Go to your customer account. Navigate to the “Account Details” tab. Make the changes to your email address and validate.

Request a loyalty profile change.

You already have a loyalty account but want to change your status (Beauty Addict, Avantage, Club Pro, or Société)?

Go to your “My Account” area, select “My Personal Information,” and click on “Request a Profile Change.”

Capture

Select the profile that corresponds to you, complete the requested information, attach any necessary supporting documents, and then validate by clicking “Send Request.”

Our Customer Service will review your request within a few days. You will receive a confirmation email once your profile has been validated by our team, and you can then start enjoying your new loyalty benefits.

History of my invoices

If you placed an order as a registered and identified loyalty customer, you can find your invoice in your customer account under the “My Orders” tab.

Delete my loyalty account

You can request the deletion of your account and all your personal data in the “My Account” area under the “My Personal Information” tab by logging in here.

You can also request the deletion of your customer account and your personal data by contacting our Customer Service here.

Recently viewed items

Create my loyalty account
Where to find my customer number?
I have an issue with my electrical device

Related Articles

Create my loyalty account
Contact us
I am a hair/beauty salon owner, can I benefit from preferential rates?
Lost or forgotten password
Accepted payment methods

My customer account

Access my customer account.

Lost or forgotten password.

Change my personal information (password, email).

To change your password:

To change your email address:

Request a loyalty profile change.

History of my invoices

Delete my loyalty account

About

We Accept

Help & Advice

Localisation